Reduced Freight & Handling - The Story So Far

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What's New: After you place an order with daleys you now have the ability change your order 24 hours a day online until we send it.
Reduced Freight for North QLD Customers eg Townsville, Cairns etc we have been able save your freight costs by 35% with one of our freight couriers.
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One of the most frequent suggestions we get as a nursery who sends fruit trees all across Australia is "We love your plants and the way they get to us safe and sound but the freight and handling costs are too expensive when I am just ordering a few plants"

Firstly we would like to say Yes we have taken note and here are 2 decisions we made to reduce this cost to you.

1. Reduced Freight Costs: We designed 2 new boxes a small and a medium box which is lighter weight and less volume
2. Reduced Handling Costs

We use to have a $12 Handling fee for all fruit tree orders under $100 and FREE for orders over $100 because of the following jobs and material costs.

- Daleys sends paper catalogues out to customer addresses.
- Daleys answer Phone/Fax enquiries about fruit trees.
- Daleys Phone/Fax Customers back when fruit trees are ready for sale.
- Daleys calculate and Quote Freight costs
- Daleys Phone/Fax changes to order after it is placed. (Not all orders)
- Daleys Check all plants for quality
- Daleys Pack plants + Packing material costs.
- Daleys prepare paperwork for freight companies
- Daleys answer follow up enquiries and give growing advice.

But recently we have reduced the handling fee to $4.50 for orders fitting in our small box and $6 for orders fitting in our medium box and FREE for orders over $100 and the reason is because most of our customers (like yourself as you are reading our blog) prefer to order online which means the process above now looks like this:

- Customer finds plants they like on the web.
- Customer inputs their email and mobile number to be notified when plants are ready.
- Customer places order and knows freight.
- Customer makes modifications after order is placed. ( NEW )
- Daleys Check all plants for quality
- Daleys Pack plants + Packing material costs.
- Daleys auto Lodge Freight paperwork
- Customer asks question on Daleys Fruit Tree Forum for best growing methods in their area.
- Daleys Sends customer Gift Voucher after 3 months and asks customers to give us feedback.


Below is our video on how we pack our plants