Fruit Trees

Japanese Gardens in Toowomba

The last of the autumn colours were on show when I visited the Japanese Gardens in Toowoomba, it was on a beautiful winters morning.

Daleys Fruit Tree Nursery awarded Google Trusted Store Badge

Daleys Fruit Tree Nursery has been mail ordering Fruit Trees across Australia since 1980 and was recently selected to join the Google Trusted Stores program. To help shoppers identify online merchants that offer a great shopping experience, the Google Trusted Store badge is awarded to e­commerce sites that demonstrate a track record of on­time shipping and excellent customer service. When visiting the website, shoppers will see a Google Trusted Store badge and can click on it for more information.

As an added benefit, when a shopper makes a purchase at a Google Trusted Store, they have the option to select free purchase protection from Google. Then in the unlikely event of an issue with their purchase, they can request Google’s help, and Google will work with Daleys Fruit Tree Nursery and the customer to address the issue. As part of this, Google offers up to $1,000 lifetime purchase protection for eligible purchases.

Google Trusted Stores is entirely free, both for shoppers and for online stores. The program helps online stores like Daleys Fruit Tree Nursery attract new customers, increase sales and differentiate themselves by showing off their excellent service via the badge on their websites.

Orange Tree Hedge

Orange Tree Hedge
Greg, who is currently traveling in Seville, sent us this picture of an amazing orange tree hedge. I can only imagine how stunning it would look covered in fruit.

See our Biodome when you visit Daleys Fruit Tree Nursery

We don't want to give too much away because we want you to come and see our Biodome for yourself when you visit our Kyogle Shop. But this is very quick video of what it looked like 7 months ago in September 2014.

How to Follow People on the Forum

**** These new features may have some "bugs" in them as they have not been fully tested. Please report any problems below so we can pass them onto our developer.****

Some of the posts on the forum are over 500 responses. Sorting through so many people can be hard. So now you can follow the people you choose and then easily filter those responses to include only the people that you are following.

How to Follow Someone on the Forum

Step 1: You must be logged in. 
Fig 1: Click the button "Existing User" then enter your email and password.
If you are not logged in you can create an account here

When reading a post from a user under the section "About the Author" there is now the option to click "Follow"
Fig 2: Very bottom Right.
Once you have done this the forum user will have a follow sign above their name like this:
Fig 3: Very top of image notes a user that you are following
You can of course unfollow this user at any time. (Bottom of Fig: 3)

View Only the People you are Following

Only after you have followed people will the option at the top of any forum page appear giving you the option to view "All Posts or People I Follow"
Fig 4: The Menu at the top of every forum page
If it is set to All Posts you will see every single post. But if you click to change it to "People I Follow" you can then see only the people on the forum that you are following.

Making a Post to Only the people you Follow

The default and recommended way to create a post is to post it to everyone. The more fruit loving people that read your post the more chance one of them will have an answer for you. However if you want to only post to the people you are following you can do this by using the drop down menu to "Only People I follow can see this post"
Fig 5: Using the dropdown box to post to only the people you follow.
Additional Notes:
^ People you are following need to be logged in to see this post.
^ You must be following people first before you have this option.

See A List of People I am Following

To see a list of everyone that you are following simply click on My Posts (Fig 6) which will take you to the secure my account page. The people you are following can be seen under the forum section.
Fig 6: At the top of this image is the option to click on My Posts
Fig 7: A list of all the people you are following

Hide People

Use the Hide option to stop seeing posts from a person. You will not be able to see or report/delete their posts and likewise they can't report/delete or see your posts.
Fig 8: Click on Hide to not see any posts from this user

Ordering Plants to be picked up in our Kyogle Shop

Step 1: First Create an order By using the search bar up the top to find the plant you would like
Image: Daleys Search Feature at the top of all daleys nursery pages
or click to see and add to cart every Plant in Stock
Every Plant in Stock
Step 2: When you create your order you need to enter your postcode and select your suburb where it says Freight
Image: Enter your postcode on the line that says Freight

Step 3: After this you can then select if you want to Pick it up at the nursery by clicking on the link Pickup at Nursery in Kyogle.
Image: After entering postcode you can select Pickup at Nursery in Kyogle
Once you have done this Freight will then be $0.00 and and you are ready to press checkout
Image: Notice Freight is now set to $0
Step 4: Please enter your details and select the date that you will be coming to the nursery to pickup your order.
Image: Select Pick Up Date
Step 5: Fill in all your payment details and finalise the order. Remember to put in your calendar the date you will be coming to the nursery for pickup. Also note our opening hours are in AEST time.

Do this before you get your Bare Root Fruit Trees

While you are patiently waiting for your bare rooted trees to be delivered it is a great time to prepare the ground. This will make planting them very simple when your trees arrive.

The first thing to do is measure out your spacing, this is simple to do by adding together the estimated width of the trees you are planting side by side and then dividing the total by two. So if you are planting a tree with a 5m spread beside a tree with a 3m spread you will need to plant them at least 4m apart.

Dig your hole, it need to be at least 50cm wide and deep. If your soils are heavy and clay base we would recommend that you break the bottom of the hole and then fill it with well rotted compost mixed with your existing soil, if necessary you may need to mound up your planting site to ensure that your tree will have the perfect drainage that it requires, holes in clay soils can act like a bucket and you will risk drowning your tree if you do not mound.

Do not use manure in the holes you are preparing for your bare rooted trees, they need time to settle into their new home before requiring fertilizer, you will not be fertilizing them until they start to push new growth in the spring.

Once your hole is prepared you can sit back and wait for your bare rooted fruit trees to arrive on your doorstep.

Happy gardening.

Bushfood Harvest in Australia

Many Australians underestimate just how rich and diverse Australian Bush foods can be. Look at this harvest we just got including walking stick palm, acronychia, native ginger, fingerlime, Davidson plum and Lemon myrtle.

What if my plants are missing in transit?

You finally ordered your favourite Fruit Trees and Daleys Staff have passionately packed them and handed them over to the freight company of your choice.

But where are they?

Don't worry as we have specially packed your plants to last up to 4 weeks in transit although the leaves may droop. We include instructions in your box on how to get them looking good even after a long trip.

Step 1: Use your track and trace number.
Daleys supplies you with a track and trace number via email after the plants have left the nursery. Go to the courier companies website and enter this number.
Fastways Couriers | Couriers Please | Australia Post | Startrack Express
If you don't have this number please contact us to get it.

Step 2: Understanding the information.
All couriers update this track and trace information differently. For example some companies may just say "received" and then not update until it arrives in your local area. So please keep checking back.

Step 3: Knowing when to take action
Daleys is in Kyogle NSW 2474 and as a general rule if you are close to us allow 3 working days. If you are in VIC, SA, ACT or Regional allow 5 working days. WA & remote allow 10 working days

Step 4: Contact the freight company first.
Have your track and trace number handy then call Fastways on 02 6624 2669, Australia Post 137678, Couriers Please 1300 361 000, Startrack 132345. What you want to do is lodge a "Missing In Transit" case or a "Delivered to wrong address" case. Make sure they give you a case number for your call and you record this along with the date.

Step 5: 14 Days has passed ( Excluding WA and Remote ) 
Please call up the freight company one last time and ask for an update on your case number. If the answer they give you is lacking in "hope" then please contact Daleys Nursery and give your
1. Invoice Number
2. Case Number
3. Date the case number was first opened.
4. A brief description of what they said in your follow up call.
* WA and Remote areas please allow 21 Days

Step 6: What to expect from Daleys Nursery
- We will resend the order free or charge^
-  or Wait until new stock is available and send at a later date free of charge.^
- or Refund the order^ ( only if  plants are unlikely to become available again. )

Unfortunately we do not get reimbursed because our freight companies say "they do not insure plants" Nevertheless we do our utmost to do what is right by you in this situation.

^ If you entered the wrong address or took longer than 14 days days to follow up the order with the freight company we can not offer replacements or refunds.

How to Reduce the chance of my order going missing

1. Make sure you double check that your address details are correct when you place an order with is.
2. Please only choose the freight company you trust and not the cheapest one. ( Learn More